We are here to help you with any questions or concerns about our services, products, and support channels.
Our customer support team is available for queries on the Mega Home Lottery, Platinum Club promotions, and other matters related to MSWA Lottery. You can reach us through various communication methods outlined below. Please choose the most suitable channel based on your issue.
Our support team is available to answer your calls during normal business hours, which are Monday through Friday from 9 am to 4 pm. We will respond to your message as soon as possible.
You can reach us via email for any questions or concerns you may have about our services. Our response times will be as per standard communication channels used by MSWA Lottery.
Before reaching out, we recommend checking our comprehensive help centre for answers to frequently asked questions (FAQs) on various topics related to the Mega Home Lottery and Platinum Club promotions.
If you need assistance with account-related issues, such as forgotten passwords or login difficulties, please contact our support team via phone or email. They will guide you through a verification process or assist you in recovering your account securely.
MSWA Lottery understands the importance of responsible gaming practices and offers information on this subject within our help centre section, including resources for Western Australia-based players and helpful organizations providing gambling assistance and harm reduction services.
While we strive to maintain a seamless user experience across multiple platforms (desktop, mobile), you may encounter technical issues while interacting with our system. Our support team is available to troubleshoot problems related to your account or any difficulties accessing information on the website.
Our response times and communication channels are designed to ensure clear assistance for all users, but we appreciate your patience as we handle a high volume of queries during promotional periods.
Feel free to contact us through one of our preferred support methods below:
Note that while every effort is made to provide immediate responses, please allow sufficient time for our team to address your query.
