Terms & Conditions

These Terms and Conditions ("Agreement") apply to your use of our platform, including the website and any mobile applications (collectively referred to as "Platform"). By accessing or using our Platform, you acknowledge that you have read, understand, and agree to be bound by these Terms and Conditions.

Acceptance of the Terms

1. You must accept these Terms and Conditions before creating an account on our Platform.
2. By accepting these terms, you represent and warrant that you are at least 18 years old or of a higher minimum age as required by applicable law in your jurisdiction to participate in our services.
3. These Terms and Conditions constitute the entire agreement between us regarding your use of our Platform.

Eligibility Requirements

1. You must be at least 18 years old or comply with any other local age restrictions to create an account on our Platform.
2. Our services are restricted to individuals physically located in Australia, except as otherwise permitted by applicable law.
3. We reserve the right to verify your identity and location.

Minimum Age Requirements

1. The minimum age requirement is 18 years old for most activities on the Platform.
2. Some jurisdictions have higher age restrictions; you must comply with local regulations at all times.
3. Please note that our services are designed only for individuals who can lawfully participate in online gaming or lotteries.

Geographic Restrictions

1. Access to our Platform and participation in our services are restricted to Australia, except as otherwise permitted by applicable law.
2. We reserve the right to limit or restrict access from specific jurisdictions at any time.

Account Registration Rules

1. You must register for an account using a valid email address and password.
2. Your account details must be accurate and up-to-date; we may request verification of your identity and location.
3. You are solely responsible for maintaining the security of your account, including protecting your login credentials from unauthorized access.

One-Account-Per-User Policies

1. Each user is limited to a single account on our Platform.
2. We reserve the right to suspend or close any duplicate accounts and cancel related transactions.

Identity Verification and KYC

1. We may request identity verification or know-your-customer (KYC) documentation from you to comply with anti-money laundering regulations.
2. You agree to provide accurate, complete information in your account registration and for all transactions.

Account Accuracy Obligations

1. Your account details must be accurate and up-to-date at all times.
2. If we suspect discrepancies or inaccuracies in your account information, we reserve the right to request verification from you.

Account Security Responsibilities

1. You are responsible for protecting the security of your account, including securing your login credentials and maintaining the confidentiality thereof.
2. We will not be liable for unauthorized access to your account resulting from your failure to maintain adequate security measures.

Login Credentials and Password Protection

1. You agree to choose a secure password and keep it confidential.
2. We are entitled to change or reset any passwords used on our Platform, but we will only do so with the consent of the user who created that account.

Restricted Behaviour and Prohibited Activities

1. Engaging in prohibited activities (e.g., self-exclusion, duplicate accounts) may result in suspension or closure of your account.
2. We reserve the right to monitor transactions for suspicious activity and take action as necessary.

Bonus and Promotion Rules

1. Bonus offers are subject to terms, conditions, and wagering requirements that apply on a per-promotion basis.
2. You must comply with these bonus rules in order to receive benefits from participating promotions.
3. We reserve the right to modify or cancel any promotion at our discretion without prior notice.

Wagering and Gameplay Conditions

1. All bets or wagers placed through our Platform are subject to applicable game-specific terms and conditions, which may be found on our website.
2. You must comply with these terms and conditions for each individual game you participate in.

Bonus Abuse Prevention

1. We reserve the right to monitor your account activity for bonus abuse and take action as necessary if we determine that such abuse has occurred.

Deposits and Withdrawals

1. Deposits into our Platform must be made using a valid payment method.
2. You agree that you are solely responsible for ensuring that funds deposited into our Platform come from legitimate sources.
3. Withdrawal requests will only be processed after the required verification procedures have been completed.

Verification Before Withdrawals

1. We reserve the right to verify your identity and location before processing withdrawals or at any other time if we suspect unauthorized access to an account.

Processing and Review Procedures

1. All transactions placed through our Platform are subject to review by us.
2. In some cases, transactions may be voided or canceled as necessary; please note that such actions will not constitute a breach of contract on the part of either you or us.
3. We reserve the right to delay payment until satisfactory verification has been completed.

Responsible Gambling Expectations

1. We encourage responsible gambling practices and support self-exclusion programs in Australia, subject to applicable laws.
2. You agree that it is your responsibility to ensure that gaming activities do not become compulsive or problematic.
3. If you experience any difficulties with your account or wish to engage our assistance in managing problem behavior, please contact us at the address listed on our website.

Self-Exclusion and Account Restrictions

1. We support self-exclusion as per applicable laws; if you choose to self-exclude, we will take reasonable efforts to ensure that such restriction is honored.
2. Self-excluded or restricted accounts may not be reactivated without explicit agreement from the user whose account was previously excluded or restricted.

Game Fairness and RNG Systems

1. Our games are designed using random number generators (RNGs) that meet or exceed industry standards for randomness.
2. All draws, spins, rolls, etc., in our online gaming services will be conducted fairly and with complete reliance on the RNG.
3. We may audit or verify any outcome through external auditors if required by law.

Technical Interruptions or Voided Gameplay

1. If technical difficulties prevent completion of a game (e.g., server down time, connectivity issues), all bets placed during such period will be void.
2. You agree that we are not liable for losses resulting from interruptions in our services.

Suspension or Closure of Accounts

1. We reserve the right to suspend or close any account at any time without notice if necessary due to suspicious activity or failure to comply with these Terms and Conditions.
2. Upon suspension, you must immediately cease all use of your account until such restrictions are lifted by us in writing.

Intellectual Property and Platform Ownership

1. Our platform and all content contained thereon (including software code) is owned exclusively by MSWA Lottery (Multiple Sclerosis WA) Ltd., unless otherwise indicated.
2. All rights reserved; no part may be reproduced, modified, or used without written consent from an authorized representative of our company.

Limitation of Liability

1. In no event shall we or any related entity be liable to you for damages resulting in whole or part directly or indirectly arising out of:
   • Suspension, closure, delay, cancellation of service
   • Technical malfunctions (including server failures)
   • Any failure by us to meet applicable regulatory standards
   • Acts done at our discretion in compliance with the law and regulation.
2. You agree that you will indemnify us for any third-party claims resulting from unauthorized activities.

Modification of Terms

1. We reserve the right, without notice, at all times to modify these terms or conditions, or introduce new ones as required by applicable laws or regulatory changes.

Contact or Support Guidance

If you have a complaint about our platform or services please contact us via email or via the link provided in your account settings.